FIS – FUTURE BANKING CONCEPTS
The Challenge:
For an annual convention highlighting the future of banking, we were to develop two concept videos demonstrating exiting customer service enhancements that would build off the current banking portal FIS is developing.
The Process:
Worked with a small team at Frog to write, storyboard and wireframe the screens for two distinct videos and define the featured technology. I worked with the Creative Director and client to fine tune each detail of the two experiences and assist the visual designer in creating the final UI and the animator to bring the experiences to life for the demonstration.
Concept 1: The Omni-channel Optimized Customer Service Experience proactively reached out when fraud was detected and connected the customer with an agent via video chat when she initiated it. The system utilized video chat, face ID verification and an AI assistant to feed the agent relevant helpful services to help the customer in real-time, as well as automated prompts to send her new card to a hotel while on vacation, activating a digital debit card, and delivering a digital Starbucks gift card to brighten the customer's day after the trouble.
Concept 2: Data Driven Intelligent Sales starts out from the point of view of a Branch Manager who needs to activate their team to close their open loan applications to meet branch goals for the quarter. By setting a goal for the team, the banker springs into action to close a prospective deal. The phone call is transcribed utilizing real-time voice-to-text, and is assisted by AI to help the agent recognize and act on opportunities for stronger business relationships with the customer in real-time. The system also generates follow-up items like setting an appointment to discuss auto loans for his business via text message.
The Result:
Concepts were show to great reception in the annual FIS convention of banking clients, getting them excited about the services FIS is building for the future.